Onboarding Manager (m/f/d) Marketplace

Description

These tasks are waiting for you
– After business development brings in a new client, you will accompany the technical onboarding process of that client. This starts with connecting their systems to our marketplace environment
– You coach and train clients with arranging their accounts in the system and getting their product portfolio uploaded
– You keep a close eye on all technical processes and make sure everything works in the right way, e.g. products are visible on the website and orders being are transfered
– Once up and running, the client knows how to find you in case of more questions regarding technical setup
– We’re continuously optimizing our processes, information and software. You actively help and give your thoughts in this process

Who we are looking for
– You’ve finished school with a university degree or apprenticeship in the field of business, IT systems or data science
– You like to have social interaction with others and have some experience in customer contact
– You’re smart, proactive and hands-on in solving difficult situations
– You know your way around software systems, the internet and enjoy working with data
– You’re fluent in English (B2 or C1 written and spoken) and ideally also know one other language such as French, Italian, Polish or Czech

Contact us